Welcome to the Terms & Conditions governing the use of Belvedere Florist's online flower delivery service. These terms apply to all customers placing orders through our website, specifically for flower delivery within Belvedere and the surrounding areas. By accessing our website and submitting an order, you agree to comply with and be bound by these terms. Please read them carefully before placing an order.
These Terms & Conditions apply to the purchase of all flower arrangements and related products made through the Belvedere Florist online platform. The terms apply to customers located in Belvedere, its surrounding areas, and any person or entity placing an order with us for delivery within these locations. These are the only terms and conditions under which Belvedere Florist supplies its online delivery services unless otherwise mutually agreed in writing.
Placing an Order: To place an order online, simply browse the range of products available, select your chosen flower arrangement, and proceed to the checkout. Complete the order by providing your delivery details and payment information as requested. Submission of your order constitutes an offer to purchase goods from Belvedere Florist, subject to these terms.
Order Confirmation: Your order is only deemed accepted once we have sent you an official confirmation confirming the details and availability of the requested products for the specified delivery date and address. In the event that we are unable to fulfil your order, you will be notified promptly, and a full refund will be processed if payment has already been made.
Substitution Policy: Due to seasonal and supply variations, certain flowers or packaging displayed on the website may occasionally be unavailable. In such cases, we reserve the right to substitute items of equal or greater value and quality, maintaining the style and essence of the arrangement you have chosen. We will make reasonable efforts to inform you of significant changes where possible.
Delivery Areas: Flowers ordered via the website are available for delivery within Belvedere and designated surrounding areas. Please ensure your delivery address is accurate and within our delivery coverage to avoid any fulfillment issues.
Accepted Payment Methods: We currently accept online payments from major credit and debit cards, along with other methods specified on our website at the time of ordering. All prices are quoted in GBP (£), and payment is required in full at the time the order is placed.
Security of Payment: All payments are processed via secure payment gateways to ensure your financial information remains protected. Belvedere Florist does not store your card details.
Pricing: All prices displayed on the website include applicable taxes unless otherwise stated. Delivery charges, where applicable, are shown separately at checkout and form part of the total cost. Prices are subject to change at any time but such changes will not affect orders already confirmed.
Changing Your Order: Should you wish to amend your order details, delivery date, or recipient information after order placement, please contact us as soon as possible. We will do our best to accommodate changes, although amendments may not always be possible, particularly for same-day or next-day deliveries.
Cancelling an Order: You may cancel your order provided notification is received no less than 24 hours prior to the scheduled delivery date. To cancel, provide your full order details and request a cancellation. Where cancellation is successful, a full refund will be provided via the original payment method. Orders cancelled less than 24 hours before the intended delivery date may not be eligible for a refund if preparation and dispatch has already commenced.
Right to Refuse or Cancel Orders: Belvedere Florist reserves the right to refuse or cancel any order placed through our online system for reasons including, but not limited to, product unavailability, payment failure, or suspicion of fraudulent activity. In such cases, affected customers will be notified, and any payment will be refunded in full.
Delivery Times: While we strive to deliver your chosen flowers on the specified date, delivery times are indicative and not guaranteed. Factors such as traffic, weather, and recipient availability may affect timing. We recommend providing complete and accurate recipient details, including a contact number, to assist with successful delivery.
Failed Deliveries: In the event the recipient is unavailable to accept delivery, we may leave the items with a neighbour, a safe location, or attempt re-delivery, subject to discretion. We will endeavor to notify you or the recipient of any delivery issues where feasible. Additional charges may apply if re-delivery is needed due to incorrect address or recipient absence.
Risk and Title: Risk of damage to or loss of the products passes to you on delivery. Title to the goods passes to you only when full payment has been received by Belvedere Florist.
Quality Assurance: Belvedere Florist is committed to providing fresh, high-quality flowers and arrangements. Should you feel that the product received does not meet your expectations or arrives damaged, please contact us within 24 hours of receipt with evidence, such as photographs, where possible. We will investigate your concerns and, where appropriate, offer a replacement or refund according to our discretion.
Flower Lifespan: The lifespan of cut flowers can vary based on species and care conditions. We recommend following the included care instructions to ensure longevity. Neither Belvedere Florist nor its agents shall be held liable for reduced flower lifespan due to recipient mishandling or deviation from recommended care guidelines.
Limitation of Liability: To the maximum extent permitted by law, Belvedere Florist’s total aggregate liability arising out of or in connection with any order for flowers or related goods shall not exceed the purchase price of the relevant products. We will not be liable for any indirect, consequential, or special losses arising from breach of contract, tort (including negligence), or otherwise.
Force Majeure: We shall not be held responsible or liable for any failure or delay in performing our obligations under these terms where such failure or delay results from events, circumstances, or causes beyond our reasonable control, including (but not limited to) adverse weather, natural disasters, pandemics, supply interruptions, strikes, or transport disruptions.
It is your responsibility to ensure that all information submitted to us is accurate and up to date, in particular delivery addresses and recipient details. Belvedere Florist cannot accept liability for failed or delayed deliveries resulting from incorrect or incomplete information provided by you at the time of order placement.
Customers are required to check the condition and correctness of items on receipt and to inform us promptly of any issues. Failure to notify us within 24 hours of receipt may affect your entitlement to remedies under these terms.
All content available on our website, including images, descriptions, and design, is the intellectual property of Belvedere Florist or its licensors. Use of such content is for the purpose of browsing and ordering products; any other use, reproduction, or distribution is prohibited without our explicit permission.
Belvedere Florist complies with applicable data protection laws. Personal information provided by you will be used solely for the purpose of processing and fulfilling your order unless you consent to other uses. Please see our separate privacy policy for details on how we handle your data.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Belvedere Florist reserves the right to amend these Terms & Conditions at any time. The current version will always be available on our website. Any substantial changes will, where feasible, be communicated prior to taking effect. Continued use of our website and services constitutes acceptance of the revised terms.
If any part of these terms is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
If you have any questions or require assistance regarding your order or these Terms & Conditions, please refer to the contact options provided on our website. Our customer service team is available to support customers across Belvedere and nearby areas with all online flower delivery enquiries.
Note: These Terms & Conditions apply to all online purchases and flower delivery orders with Belvedere Florist throughout Belvedere and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Belvedere , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Belvedere .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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