Returns, Refunds & Customer Complaints

Our Commitment to Flower Freshness in Belvedere

At Belvedere Florist, we pride ourselves on delivering the freshest flowers to homes and businesses throughout the local area. Our skilled florists source premium blooms daily, ensuring every bouquet and arrangement is crafted with care and attention. As a trusted local Belvedere florist, our fresh flower guarantee is at the heart of everything we do, allowing you to order with complete confidence.

Damaged or Faulty Flowers Upon Arrival

Despite our careful packaging and speedy delivery, occasionally flowers may arrive damaged or not in perfect condition. If you receive an order that is visibly damaged, wilted, or does not meet your expectations upon arrival, please contact us as soon as possible. To help us resolve your issue promptly, we recommend taking clear photos of the damaged item and the packaging upon delivery.

Freshness Guarantee & Window

We are dedicated to providing freshly prepared bouquets and arrangements with an expectation that, with proper care, your flowers will remain vibrant and beautiful for at least five days from the date of delivery—a guarantee that sets us apart as your local Belvedere flower expert. If your flowers fail to meet this standard within the freshness window, please let us know, as your satisfaction is our priority.

Refunds and Replacements Policy

Your happiness with our products is essential. If any of our fresh flowers arrive damaged or do not last within our guarantee period, we offer two resolution options:

• Replacement: We will arrange for a fresh replacement to be delivered to your chosen address at the earliest convenient time.
• Refund: We can process a full or partial refund, depending on the nature of the issue and your preference.

Our experienced team is here to help you choose the most suitable resolution and will process your request promptly. All requests for refunds or replacements relating to freshness must be received within five days of your delivery date, accompanied by evidence of the issue.

How to Make a Complaint

We value every customer and aim to resolve all concerns quickly and amicably. If you have a complaint about your flowers, your experience with our team, or any aspect of our service, please let us know at your earliest convenience. Provide as much detail as possible, together with any supporting photos if relevant, so we can investigate your concern thoroughly.

Our procedure is as follows:

1. Contact us with your order details and a description of your issue.
2. Our customer care team will review your case and respond within two working days.
3. We will work with you to resolve the complaint, which may include a replacement, refund, or another appropriate remedy.

Proudly Serving the Belvedere Community

Belvedere Florist is more than just a business—it's a part of the local community. Households and companies in and around Belvedere trust us for exceptional flowers and personable service. Our returns, refunds, and complaints processes are designed with your satisfaction in mind, reflecting our commitment to quality and integrity as your local floral experts. We appreciate your ongoing support and look forward to delivering joy with every bouquet.